Enphase Envoy Not Reporting: What It Means and What to Do
"Gateway Not Reporting" in the Enphase App means your IQ Gateway, also called the Envoy, lost its internet connection. Your panels still produce power; what stopped is the data reaching the app.
What it means
When the IQ Gateway drops off the internet, the app has nothing new to show, even though the panels keep producing.
The usual cause is a change at home: a new internet provider, or a new Wi-Fi name or password.
What you can safely try
These steps may get the gateway back online:
- Check your home Wi-Fi. Think about whether you changed internet providers or your Wi-Fi name or password.
- Stand within about 10 feet of the IQ Gateway with your phone.
- Tap the Gateway Not Reporting alert in the Enphase App to start the guided reconnect, and follow the prompts.
Battery Not Reporting at the same time? On IQ Battery 3, 3T, 10 and 10T, make sure the gateway is back online, then allow up to 15 minutes. If the battery charge was under 5 percent, allow up to 24 hours.
When to stop and call
Stop and call us if:
- The gateway does not reconnect after the guided reconnect.
- Battery Not Reporting is still showing after the wait above.
- CT or meter numbers in the app look wrong.
- A burning smell, smoke, sparks, heat, buzzing, melting, water on or in equipment, or visible damage: stay away from the equipment, keep children and pets away, call 911 if there is smoke or fire, and book an urgent technician visit.
More error code help
If the gateway is online but panels are missing, see Enphase Microinverters Not Reporting. More alerts are in our guide to Enphase App alerts, and every brand is in our solar and battery error codes guide.
Frequently Asked Questions
Does Gateway Not Reporting mean my Enphase panels stopped producing?
No. The IQ Gateway lost its internet connection, but the panels still produce. The app is missing data.
What usually causes Enphase Gateway Not Reporting?
Usually a new internet provider or a changed Wi-Fi name or password. Check your home Wi-Fi before anything else.
How do I reconnect my Enphase Envoy?
Tap the alert in the Enphase App to start the guided reconnect while standing within about 10 feet of the gateway. If it does not reconnect, book a technician.
Is the Envoy the same as the IQ Gateway?
Yes. Enphase calls it the IQ Gateway, and you may also see it called the Envoy.
My Enphase battery says Not Reporting too. What should I do?
Make sure the gateway is online and allow up to 15 minutes, or up to 24 hours if the battery charge was under 5 percent. Then book a technician.
Send Sunny a photo
Not sure which alert you are looking at? Sunny, the chat assistant on this site, can read a photo of the screen. Open the chat on this page, tap the paperclip, and send a photo of your app or the equipment screen. Sunny answers day or night, tells you what the alert generally means and whether there is a safe step to try, and can take your address and a good time for a technician if one is needed.
Book a diagnostic
If the alert keeps coming back, or the steps above do not clear it, book a $395 on-site diagnostic visit. A licensed technician looks at the system and you get a written report with photos. Call or text (813) 285-4505, or request a visit on our solar repair page or our contact page. To keep a working system in good shape, see our solar maintenance plans.
About us: Fused Solar and Roofing is a licensed electrical, roofing and building contractor (EC13014750, CCC1331058, CBC1252064) serving Hillsborough, Pinellas, Pasco and Manatee counties since 2007, and certified with Enphase.
